Common Myths about Working in a Call Center

If you've considered call center work in the past, you may have some ideas about what that would entail. Here we'd like to debunk a few common myths about working in a call center setting, and help you understand what working for Teleflora would be like.

MYTH: I won't need reliable childcare and transportation because my attendance is not important.

REALITY: Attendance is very important during the course of your assignment; and having reliable childcare arrangements and your own transportation is vital to your success.

MYTH: My performance will not be monitored or measured.

REALITY: Our primary focus is our customers. This means that your calls will be recorded and your performance reviewed to ensure you are meeting our goal of superior customer service throughout your assignment.

MYTH: I don't have to be professional since I'm interacting with customers via phone.

REALITY: Customers contact Teleflora to celebrate special times or commemorate the loss of loved ones. Excellent customer service is our highest priority, and expressing proper empathy allows you to connect with our customers in a meaningful way. Lack of a professional attitude reflects poorly on Teleflora as a company, and you.

MYTH: I'll only work for 2-3 weeks and never be called back.

REALITY: Teleflora hires seasonally three times each year, for Christmas, Valentine's Day, and Mother's Day; and we encourage you to return for each consecutive holiday. For our seasonal employees with good attendance and high performance, there is also the potential for your assignment to be extended to long term; and even eventually to a full time core position.

MYTH: I will feel lost after training, and I won't have anyone to ask for help.

REALITY: All of our agents - whether working in our call center locations or from home - have access to our support resources via chat or phone. As a Teleflora agent, you are part of a team; and our goal is to see you succeed.

MYTH: I can work whatever hours I want.

REALITY: Your schedule will be assigned for you and updated weekly. This is a structured environment just like any other place of employment. You are required to work the hours you are scheduled each week, which are determined based on our call volume and the availability you provide on your application form.

MYTH: All my calls will involve customers placing new orders.

REALITY: While sales calls are an important aspect of Teleflora, we are also dedicated to providing excellent customer service for existing orders. You may be asked to resolve order changes, cancellations or complaints; and it's vital to treat these issues with the same consideration and empathy as our sales calls.