| A | B |
|---|
| Allows an item to be sent with a memo, letter, or email | Attachments |
| Used to identify the title or department of the recipient when the sender does not know the person’s name, and is the first line of the letter address. | Attention Line |
| All lines begin a the left margin | Block Format |
| Paragraphs are typed with all lines beginning at the left margin. | Block Paragraphs |
| Contains the message of the letter | Body |
| Is a correspondence sent from a business to another business or to an individual. | Business Letter |
| A phrase to say good-bye (it closes the letter) | Complimentary Close |
| The writer’s company name typed in the closing lines below the complimentary close. | Company Name |
| Used when a copy of the letter is sent to someone in addition to the addressee. | Copy Notation |
| The month, day, year spelled out | Date Line |
| A list of people receiving the memorandum | Distribution List |
| Are set up similar to a memo format and can include attachments | Email environments |
| Used whenever additional items are enclosed in the same envelope as the letter | Enclosure Notation |
| Uses a special heading, sometimes preprinted on the stationery | Formal Memorandum |
| A person can send an entire email message to other people. | Forward |
| Headings used in formal memorandums, TO, FROM, DATE, SUBJECT | Guide Words |
| Use a first line indent of ½” or set a tab at ½” for paragraphs. | Indented Paragraphs |
| The name of the writer of the letter. | Keyed Writer’s Name |
| : Includes the name and address of the recipient of the letter, also known as the inside address. | Letter Address |
| Preprinted stationary including items such as: company name, logo, address, and phone numbers | Letterhead |
| Used when the correspondence is sent a special postal service. (Special Delivery, Registered Mail) | Mailing Notations |
| A colon follows the salutation and a comma follows the complimentary close | Mixed Punctuation |
| The return address, if used, the date line, the complimentary close, and keyed writer’s name begin at center point. | Modified Block Format |
| Second page heading on plain paper with addressee’s (Recipient) name, the word Page followed by the number, and date on separate lines at the left margin. | Multiple Line Heading |
| No punctuation after the salutation or complimentary close | Open Punctuation |
| A letter from an individual to a business (Letter of application, Thank you, Complaint) | Personal Business Letter |
| Is an additional message in paragraph form at the end of the letter. | Postscript Notation |
| Indicate the person who keyed the letter. | Reference Initials |
| Enables a person to reply quickly to e-mail message with the original message included. | Reply |
| The writer’s street address, city, state and zip code | Return Address |
| The greeting | Salutation |
| Second page heading on plain paper with addressee’s (Recipient) name at left margin, page number centered, and date right aligned. | Single-Line Heading |
| The writer signs the letter in cursive | Signature Block |
| Used to draw the reader’s attention to the main subject of the correspondence. | Subject Line |
| Are forms that have been designed so that one can move quickly from one data entry area to the next and fill in necessary information. | Template |
| The position or title held by the composer (writer) of the letter | Writer’s Title |
