| A | B |
|---|
| browser | A software application used to search for and display web pages. |
| http | Hyper Text Transfer Protocol -- The computer language housing established protocols for transferring hypertext across the internet from one computer to another. |
| escalation | The process in place for moving Remedy tickets & other technical issues to the appropriate level of support for resolution. |
| email | Electronic Mail - messages and any associated attachments sent “electronically” over the internet or intranet. |
| gnats | A known bug that is scheduled for a fix to be released through the remedy system. |
| mailserver | A computer that provides mail service (for e-mail) over the internet. |
| download | To copy data (usually an entire file) from a main source to a peripheral device. |
| telnet | A tool used to connect remotely to a database or server for verification of a specific domain name, mail exchange record, or DNS setting. |
| attachment | A file (text or binary) that is attached to an e-mail message. |
| cookies | A cookie is a small bit of identifying data from a web site you’ve visited that is stored as a text file on your computer’s hard drive |
