The AOL browser uses a type of image compression that can interfere with Java applets. This problem is sporadic and will sometimes show up even after the activities have been working fine for months. Symptoms of this problem include missing buttons, other missing graphics, or the whole activity appearing as a gray box. Follow these instructions to fix the problem:
1. From the toolbar, click on the My AOL button and select Preferences.
2. Click WWW.
3. Go to the Web Graphics tab.
4. Uncheck the Use compressed graphics check box.
5. If there is an Advanced tab, click on it. Otherwise, go to step 7.
6. Under the Advanced tab, click Settings, click Empty Folder, and click Yes. Go to step 8.
7. Under the Temporary Internet Files area, click Delete Files. Click OK.
8. Go to the activity page. If there is no change, press the reload button (the clockwise-pointing arrow).
If you continue to experience display problems in AOL, you should try using Netscape (version 4 or higher) or Microsoft Internet Explorer (version 5 or higher) instead. You can download these from http://www.netscape.com/download or http://www.microsoft.com/windows/ie/downloads/default.asp. To get these browsers to work with AOL, you must first log into AOL and bring up the AOL browser. Then you can launch Netscape or Internet Explorer and access Quia.
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