Cricket by week is a special rate plan that provides:
1.An alternative service plan to customers wanting or needing a weekly pricing option.
-Useful for customers with sporadic income
-New option for retention agents to help reduce churn
2.Special Pricing.
-$18 (plus sales tax) for seven days of unlimited service
-All Flex Bucket funds transfer with the customer
-No hotline or migration fees for customers moving from Cricket to CBW
-Customer can keep their Cricket MDN and unlimited Cricket service
3.Service works with the customer’s existing Cricket handset
Customers will have access to these included features:
-Unlimited Local Calling
-Unlimited Domestic Long Distance
-Unlimited Text Messaging
-Unlimited Picture Messaging*
-Call Waiting
-Caller ID
-Voicemail
-3 Way Calling
*With a Picture Messaging capable handset
Customers will have access to these optional features as well (accessed with flex bucket funds):
-Nationwide Roaming
Rated at $.39/minute
-International Long Distance (ILD)
At standard Cricket ILD rates
-Cricket Clicks Downloads
WAP downloads via the Mobile Web storefront will not be available
$5 BREW activation fee
-Directory Assistance calls
Rated at $1.00 per call
-$5 CAN/MEX ILD Card
Good for 7 days
$.05 for calls to CAN or MEX landline
$.20 to MEX mobile
New Activation Details
-Cricket by Week will be listed as Customer Type 60
-Activations must occur in CID
-Customer is required to pay for at least one 7 day service agreement upfront to begin service
New Customer Activation Details
-CBW activations are not eligible for the traditional Cricket first month free with new ESN activation promotion
-CBW customers will be required to provide the same level of personal information as required during a traditional Cricket activation
-CBW will be limited to one subscriber per account
Existing Customers Transferring to Cricket By Week
-No activation or migration fee to migrate to Cricket By Week from traditional Cricket
-Any existing account balance will not be owed by the customer moving to Cricket by Week, including past due balances and hotline fees
-Any positive Flex Bucket balance moves with the customer
Migration to and from Cricket by Week
Cricket By Week Customers Transferring to Cricket Service
-Customers who migrate from Cricket by Week to traditional Cricket will be charged a $15 fee and the first month of service (pro-ration applies)
-Previous account balance will not be owed
-Customers who move any number of lines from a traditional Cricket multi-line account onto separate Cricket by Week accounts will not be migrated back to the original traditional Cricket account.
This means they will not be automatically eligible for the Multi-line Discount.
Paying for Cricket By Week
-Customers must pay in 7 day increments.
For example a customer can pay for 7 or 14 days of service, but not for 10 days of service.
-Payments must be made in $18 increments (plus sales tax)
Example: 14 days of service would be $36 (plus sales tax)
-Payments made in excess of the normal amount at APL kiosks will automatically add the remaining funds to the customer’s Flex Bucket (NOTE: this is only for Cricket by Week payments)
-Payment Locations and Options
Full Service Cricket Stores
Cash, credit, debit
Dealers (including payment kiosks)
Cash
-Customers will able to pay for Cricket By Week service at ACE locations but not activate service
1-800-CRICKET/*611(live agent)
Credit, Debit, ACH
MyCricket.com
Credit, Debit
*PAY
Credit, Debit
****Cricket Gift Cards cannot be used to pay for Cricket By Week service****
Account Maintenance
-Suspensions
At the end of the customer’s last paid 7 day segment:
Incoming/Outgoing calls will be suspended
Incoming/outgoing SMS/MMS messages will be suspended
Cricket Clicks downloads will not be available
Suspended customers who attempt an outbound call will be transferred to *PAY and given the option to purchase additional 7-day CBW segments to their account
Suspensions
-Customers who have purchased the 7-day CAN/MEX card will not be able to make ILD calls while in a suspended status
-The 7-day ILD card expiration is independent from the CBW 7-day expiration
Suspensions and Cancellation
-Suspended customers must pay for a minimum of 7 days of usage before service will be reinstated
-No hotline fees will be assessed to the customer
****Accounts will be canceled 30 days from the day of the suspension****
|
|
