internalconsulting Evaluation and Assessement
Internal Consulting Pilot Course  
The Learning Center piloted the first internal consulting skills course January 22-24.The overall goal of this program is to enhance the value that the FMA brings to client projects.  This is accomplished through building skills in several key areas such as:  questioning, listening, managing expectations, setting boundaries, assessing risk, contracting, and leading change. Through discussion, role plays and case studies, the seminar covers the following topics:

How to build rapport with clients and identify appropriate business advisor roles
How to effectively “frame” the client’s business problem
Questioning and listening techniques when interviewing clients
Receiving client feedback
Building effective agreements and contracts
How to say “no”, and still leave a client with useful options
Ongoing expectations of management
Implementation and team issues
Handling resistance to change
Personal business advisor challenge (Videotaped session)

The cornerstone of this program is the Consulting Skills Profile, in which participants assess their technical, consulting and business partnering skills.  The profile is also given to a mix of internal clients and peers, so that self-perceptions can be compared to others’ perceptions. 

Here are a few quotes we received from the pilot class participants:

My thinking has changed and I see things from a different perspective … and I now have a base from which to empower myself and the tools to do it!

Learned how to communicate with people I feel intimidated by…already I can see that I am using the skills.  I’m doing better and it’s really benefiting my partners too! It made me appreciate and want to increase the value we bring.

After class I went back with a better attitude.

It’s not just about learning SPIN and other consulting techniques, I have taken what we learned and applied it to my overall attitude. The class gave me just what I need to fine-tune my own qualities. Without this course I wouldn’t have even tried to handle certain situations at all. It gave me real examples to follow and prepared me.

When I came back I had a whole different outlook and had a better idea of how to move forward.

I have actually used the skills I learned… I’ve got my feet wet, had a bit of success and so I am now willing to keep trying to improve.

The course wasn’t just about the specifics as much as it gave me a new focus.

This website contains the link to the Program and Trainer Evaluations that were done immediately after the course as well as the Action Assessment phone interview report that was done 2 ½ to 3 weeks after the course was completed.

To view these evaluations and reports, click on the Quia Home Page link below and from the Home Page click on Enter Quia Web. Type in internalconsulting as the User Name and enter AEG123 as the password and click Log in. Click on the Quizzes tab and in the My Quiz Session section of the screen, click the Statistics/Grade link for the assessment/evaluation session you wish to review. Links within each session allow you to review the results by either student or by question.
Last updated  2008/09/28 11:56:46 EDTHits  191