Focus Group#2

Survey of on-line and phone counselors.
Name (optional): 


  1. Approximately what percentage of the calls you receive are dealing with issues surrounding divorced parents?
    10% or more.
    25% or more.
    50% or more.
    75% or more
    Less than 10%


  1. How much follow up is required to help clients with post-divorce issues?
    One call is all that is needed.
    Two or three calls are necessary.
    Five or more calls are required.
    These are ongoing issues.


  1. Based on the information viewed in the flash presentation, do you think a web portal like this could be a useful solution for your clients?
    Somewhat useful.
    Useful.
    Very useful.
    Not useful at all.


  1. Based on the information viewed in the flash presentation, do you think a web portal like this could be useful for employers to increase post divorce employee productivity?
    Somewhat useful.
    Useful.
    Very useful.
    Not useful at all.


  1. What is the most valuable part of this service?
    Managing the child's schedule.
    Managing shared bills.
    Paying child support electronically.
    Multiple communication methods.
    Shared documents.
    All of the above.


  1. How many clients have issues with unpaid child support?
    10% or more.
    25% or more.
    50% or more
    Less than 10%.


  1. Based on your experience with these callers and based on the service outlined in the flash presentation, would you recommend post divorce parents buy a subscription to our portal, if reasonably priced?
    Yes, I would recommend a subscription to your portal.
    No, I would not recommend a subscription to your portal.
    Undecided.


  1. Based on the tools outlined in the flash presentation, what do you feel would be a reasonable subscription rate to a portal such as this?
    $12.95 per month is reasonable.
    $15.95 per month is reasonble.
    $12.95 per month is too much.
    I would not recommend paying for this service.


  1. If offered a volume discount plan, do you feel employers would add this as part of their benefits package to increase post-divorce productivity and to support post-divorce employees?
    Yes. I believe employers would be interested.
    No. I believe the individuals should pay.
    Undecided.


  1. What percentage of post-divorce calls might require the use of a "crisis" hot-line for emotional distress situations?
    10% or more.
    25% or more.
    50% or more.
    Less than 10%.


  1. Based on the flash presentation, how significantly could a service like this help your post-divorce calls?
    Somewhat helpful.
    Helpful.
    Very helpful.
    Not helpful at all.


  1. What suggestions do you have that could improve our service?


  1. What suggestions do you have about our flash demo and marketing approach?


  1. Do you have any other suggestions or feedback you would like to add?