Human Resources Customer Satisfaction Survey

City of Richmond Department of Human Resources Customer Survey


  1. The reason for my visit to Human Resources was:
    Classification & Compensation
    Employee Benefits
    Employee Relations
    Recruitment
    Training
    Other


  1. If you selected "other" as a response for question 1, please explain the nature of your visit to Human Resources in the space provided.


  1. I am a(n):
    Applicant for a position
    Current City of Richmond Employee
    Prior City of Richmond Employee
    Retiree
    Potential Vendor
    Current Vendor
    Customer


  1. If you selected "Current City of Richmond Employee" for question 3, please specify your department.


  1. Overall, how satisfied are you with the service you received?
     
      1 2 3 4 5 6 7 8 9 10  
    Very DISSATISFIED  Very SATISFIED


  1. What level of confidence do you have in the knowledge and professionalism of the Human Resources staff members who served you during your visit?
     
      1 2 3 4 5 6 7 8 9 10  
    NOT Confident  VERY Confident


  1. How courteous, attentive, and caring were the Human Resources staff members who served you during your visit?
     
      1 2 3 4 5 6 7 8 9 10  
    NOT at all  VERY attentive


  1. How prompt were the staff members in addressing your needs?
     
      1 2 3 4 5 6 7 8 9 10  
    NOT Prompt  VERY prompt


  1. How responsive to your needs were the Human Resources staff members who provided your services?
     
      1 2 3 4 5 6 7 8 9 10  
    NOT Responsive  VERY Responsive


  1. Please provide additional information regarding how we can better serve you.


  1. If you were not satisfied with the service provided and wish to discuss your concerns, please provide your name and telephone number; a City of Richmond representative will contact you within one week.




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