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ORACLE INTERNAL ACCOUNTS MANAGEMENT SYSTEM - September Follow up survey

Please provide us with your feedback on the new IAMS system training and conversion.
Name: 


A red asterisk (*) indicates required questions.

  1. Participant's name:*


  1. Oracle Unit Number and School Name:*


  1. What training session did you participate in?*
    Sept. 3 & 4
    Sept. 8 & 9
    Sept. 10 & 11
    Sept. 14 & 18
    Sept. 15 & 16
    Sept. 16 & 17
    Sept. 16 & 21
    Sept. 17 & 18
    Sept. 18 & 23
    Sept. 21 & 22
    Sept. 22 & 24
    Sept. 23 & 24


  1. Did you experience any issues with your chart of accounts, conversion or adding outstanding items? Yes/ No, if Yes please explain.*


  1. How long did it take you to convert to the new Oracle Intenal Accounts Management System?*
    4hrs. or less
    5-8 hrs.
    1-2 days
    3 days to a week
    2 weeks to a month


  1. Overall I found the conversion procedures easy to follow. (1= not easy at all, 5= extremely easy)*
    1 2 3 4 5


  1. Have you reconciled within the last month ? Yes/ No, if No please explain.*


  1. How many reconciliations have you done on the new system?*
    one
    two
    three


  1. Have you experienced any issues with your reconciliations? Yes/No, if Yes please explain.*


  1. What do you like MOST about the new Internal Accounts Managment System?*


  1. What do you LEAST like about the new Intenal Accounts Managment System?*


  1. How would you rate the systems response time? (1= Poor, 5= Excellent)*
    1 2 3 4 5


  1. Did you receive any assistance with your conversion to the new system? Yes/ No, if Yes please list the resource for example: consultant, hotline, project manager or trainer and how they assisted you.*


  1. Since your training session have you been able to contact your consultant successfully?*
    Yes
    No


  1. How would you rate the support that you have been receiving from your consultant? (1= Poor, 5= Excellent)*
    1 2 3 4 5


  1. How would you rate the response time for your consultant to assist you with your issue resolution? (1= Poor, 5= Excellent)*
    1 2 3 4 5


  1. How would you rate the customer service assistance you received from the Internal Accounts Management Hotline(773/553-2750)? (1= Poor, 5= Excellent)*
    1 2 3 4 5


  1. Are there any features that you would like to see added to the system?*


  1. Would you like a refresher training course as a reminder on how to use certain functions on the system?*
    Yes
    No


  1. Any further comments regarding the new Internal Accounts Management System?





SCHOOL FINANCIAL SERVICES - Internal Accounts
Pedro Martinez, CFO ; Daryl Okrzesik, Controller
School Financial Services