| A | B |
|---|
| appropriate speaking | clearly, understood at the right time. |
| appropriate listening | focus, accept, question. |
| feedback | questioning or repeating for understanding. |
| non-verbal | body language or intonation. |
| verbal | written or spoken language. |
| diversity | appreciating everyone for who they are. |
| bias | feeling strongly about something and allowing it to influence your opinion. |
| opinion | the way that you feel about an issue. |
| prejudice | judging someone or something before you hear what they say. |
| teamwork | cooperating with more than one person to achieve common goals. |
