| A | B |
|---|
| Nonverbal | behaviors that influence the reception of verbal messages |
| Overt | easily noticed actions |
| Covert | slight or hidden expressions of face and eyes |
| Physical characteristics | those distrinctive traits that are inherited with little opportunity to change, such as skeletal structure, skin color, or height |
| Personal appearance | part of our image that we can change in order to express our individuality |
| Group Identification | displayed through clothing and gear |
| Status | level or position |
| Self image | how a person sees and thinks about himself |
| Possessions | ways a person expresses himself in his own space |
| Hygiene | cleanliness and care of self and personal belongings |
| posture | how a person carries himself |
| upright posture | shows confidence |
| rigid posture | shows discomfort |
| slouched posture | shows lack of confidence or respect |
| facial expressions | primary means of communicating feelings |
| tones of voice | secondary means of comunicating feelings |
| spoken words | least effective method of communicating feelings |
| eye contact | can indicate willingness to communicate |
| good eye contact, effective posture, and effective gestures | will keep audience's attention |
| personal distance | intimate conversation by invitation only |
| social distance | across a desk or table with friends or business associates |
| public distance | presentation speaking |
| time | conveys a strong message about seriousness about work and committment to job |
