| A | B |
|---|
| Customer requests cancellation | Cancellation charges may apply |
| Customer does not return calls to CI for scheduling | cancellation charges may apply |
| Customer has a contractual obligation | cancellation charges may apply |
| TBS PSR | placed in a Jeopardy hold |
| LiNX Order | Reject Supp placed with reject reason to cancel |
| Number of attempts to contact customer before placing order in Jeop | 5 |
| Check for pending cancel orders in Jeoparty | OE report |
| Number of calendar days PSR is placed on Jeop Hold | 7 |
| Who should be contacted to extend length of order hold time | CI Agent Director |
| Person who requests extention of order hold time before cancel | General Manager |
| Person who works with customer to save the order | Order originator |
| Number of calendar days until a LiNX order will be cancelled | 30 |
| This will be changed if an order is saved | Due Date |
