| A | B |
| gloomy | making you feel sad; dark |
| incentive | something that encourages you to work harder |
| raise | an increase in salary |
| in the doldrums | depressed; a state in which something is not improving or developing |
| wallow in low morale | to indulge in self-pity; to feel very sorry for oneself |
| pat on the back | praise for something done well |
| sink deeper | to fall further into a bad state of mind |
| put employees first | to consider your employees' needs before your customers' needs |
| keep morale up | to keep people happy |
| motivation | the reason why you want to do something; eagerness and willingness to do something |
| unproductive | inefficient; not working well |
| trying days | difficult times |
| lift morale | make people happier |
| complaints | specific problems that people have in a given situation |
| token of gratitude | a (small) gift or action that represents appreciation |
| profits | revenue; money made doing business |
| bad mood | negative feelings at a particular moment |
| enthusiasm | a strong feeling of interest and enjoyment about something |
| rewards | anything said, done, or given because you have done something well or been helpful |
| get down | to become sad and depressed |