| A | B |
|---|
| Body language | gestures, facial expressions |
| clarification | explaining unclear messages |
| close-ended questions | restricts answers to yes or no responses |
| communication | verbal or nonverbal exchange of information |
| esteem | one's value, worth, importance |
| hierarchy | category of needs |
| nonverbal | communication without words |
| open-ended questions | question needing information response |
| receiver | person with whom communication is performed |
| reflection | indication by receiver message is heard and understood |
| sender | person giving information |
| significant other | emotionally concerned or attached to patient |
| therapeutic | pertaining to treatment |
| verbal | spoken or written word |
| compensation | making up for one area of weakness with another area of strength |
| defense mechanisms | ways of coping and adapting to life |
| denial | first emotional stage of loss; refusing to believe what is true or real |
| displacement | transfer of emotion/behavior from one person/object to less threatening other |
| projection | assigning self's unwanted qualities to another |
| rationalization | explaining unusual behavior to make it seem appropriate |
