| A | B |
|---|
| Role of Partech | The role of ParTech arose because of the need for a problem resolution call center that assists GM Dealers, ADI’s, DDG and OEM’s with engineering and technically related parts inquiries. |
| A car (C) or truck (T) | Major Division |
| Examples of Medium Duty vehicles | school buses, dump trucks and farm equipment |
| UPC/FNA | Uniform Parts Classification/Functional Name Address |
| Broadcast sheets, in EPC, are used for model years beginning after | 1992 |
| 55C | Topkick/Kodiak |
| Instrument Panel | I/P |
| The Illustration Index in EPC can be viewed | Text or Picture format |
| The Sub Group Index can be viewed | Parts Groups or Alpha Index |
| EXC | excluded |
| Major group numbers | major vehicle systems |
| Search feature in EPC can be used | Clicking on Search> Open Search Using the Shortcut Pressing F4 |
| Window Regulator for a truck | 16.000 |
| IMS | mainframe system that you will use on every call |
| microfilm to find parts | Truck Broadcast Inquiry |
| Engineering Part Notes Inquiry | Replacing parts information Design changes c. Parts cancellation information |
| “Depress PA1 to View More Usage” | hit the Page Up button on the keyboard to view additional usages |
| Production Usage by UPC | Production Usage by Part Number same information |
| Alpha Warehouse Codes (AWC) | how parts are stocked in the CCA parts system |
| LESSW | without finish |
| convert parts without finish into the parts with color | Make From Part Reference |
| Multi-screen | verify usage found in the catalog |
| ‘2’ mean in the Ship Direct field | It’s a good part and it can be ordered |
| ‘*’ at the end of a modifying note | a. There is more to the information |
| ECA | Engineering Change Authorization. |
| USER | restricted change, the new part will work for the old part and the old will not work for the new |
| USEM | mutual change, new part will work for old part and old will work for new |
