| A | B |
|---|
| True or False: In Online Banking Admin, we can assist the member with changing there debit card pin number. | False |
| True or False: A member can nickname their accounts in online banking. | True |
| Hardship Withdrawal from a CD may be approved by? | Branch Development Manager or above |
| Where can you find the link to verify a routing and transit number for an ACH transfer? | On The Hub under Branch Quick Links |
| How long does a member have to dispute a non-fraud debit/credit card transaction? | 90 Days |
| Important notes about our interaction(s) with members can be found in _? | KeyInsight |
| True or False: If there are insufficient funds to pay an item from a checking account, Keystone will transferfunds from another account based on how Share Transfers are setup in the RelationshipTree | True |
| When setting up an ACH Origination. The first ACH will occur based on which date? | Next Posting Date |
| True or False: When changing from the Achieva Checking to the Achieva Checking Plus, we must issue new debit cards. ( | False |
| How can you access Fee Reviewer in Keystone ? | By clicking on the fee amount in transaction history or Under the Additional Options -> Fee Reviewer |
| True or False: When converting from Achieva Checking to Achieva Checking Plus, the member is eligible fora free order of checks because the draft look-up number MAY change | False |
| What is the fee for a Stop Payment | $34 |
| The grace period for a Certificate of Deposit is: | 10 calendar days |
| True or False: When setting up a Scheduled Disbursement, we right-click on the share where the funds are coming from. | False |
| True or False: If a member is travelling to Hawaii, we would complete a travel notification in QuickAssist. | False |
| Where do we file a Lost/Stolen Report for a debit/credit card with fraudulent transactions? | QuickAssist |
| Where do we reset the PW for a members' online banking access? ( | Online Banking Admin |
| True or False: A cardholder must report unauthorized transaction(s) within 60 days of the financialinstitution’s transmittal of the statement to avoid liability for those transactions | True |
| True or False: A member can place a Stop Payment through Online Banking. | True |
| Regulation E applies to ATM withdrawals and ? | One-time Debit Card purchases |
