| A | B |
| Empathy | Understanding and considering the feelings and needs of users when designing a product. |
| Design | The process of creating a solution to a problem. |
| User | A person who interacts with or uses a product, such as software or hardware. |
| Needs | Things a user must have for a product to be useful. |
| Feelings | Emotions a user may have when using a product. |
| Feedback | Information given by users about their experience. |
| Product | Something created to solve a problem (app, tool, device, etc.). |
| Experience | How a user feels when interacting with a product. |
| Problem | An issue that needs a solution. |
| Solution | The answer or fix to a problem. |
| Useability | How easy, efficient, and satisfying it is to use a human-made object or device? |