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Quality Culture

cultureset of beliefs and values
WIIFMa response from employees when assigned more responsibilities
Continuous improvement isfocusing on problem prevention
Continuous improvement is notmaking rework a permanent part of process
Reduction of management layersleads to more decision made by employees
Change can occure easierif employees feel they have been part of change process
A suggestion systemreflects a continuous improvement process.
Feedbackis important for employees for continuous change

Supervisory Management Instructor

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