TU – Issue Classification and Creating SR Policy Revised (011409)

This Training Update sets the policy L1 and L2 Phone and Chat Support agents need to follow in choosing the correct issue classification in CAP.

This quiz requires you to log in.
Please enter your Quia username and password.
Quiz Log In

Username:
Password:
 







This activity was created by a Quia Web subscriber.
Learn more about Quia
Create your own activities