Week 1 Assessment of SSR1 & SSR2 APM/CRM Training

The following assessment contains questions that simulate the systems used in class, as well as mulitple-choice questions. You will be given instructions at the beginning of each simulation, as well as instructions that guide you through the simulation.

At the end of each simulation, you will be given an answer code to record in the Quia assessment. You are strongly advised to write down the answer code when it appears, to help you remember it when you enter it into the answer space provided in your Quia assessment.

This assessment has a time limit. If you get stuck on a question or simulation, you are advised to skip it and move on to the next question. If time allows, you can return to any previously skipped question.

This quiz is timed.
The total time allowed for this quiz is 45 minutes.

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