COB Training Address Search
This training quiz focuses on perfecting the address search function in ACSR. You will be given an address to search in ACSR, so it will be necessary to use ACSR with this quiz. It is absolutely critical that all agents demonstrate mastery.
Please note: These addresses are not client specific.
This quiz will also show proficiency in paying attention to detailed information.
Please search each address in the CSG billing system and choose the correct answer. Please use all possibilities when searching each address, such as:
Changing the spelling of the street name.
Removing the pre / post directional status.
Imagine you are talking to a customer and THIS is the only information they gave you. They are new to the area and have no other information to provide you.