WW11
Coverage: per Training Calendar
Verizon Wireless (to include QFX-Series)
RingCentral (Option 11 for CFTS EMs)
Contract Options for Non-Contracted Customers (remove lcrook in the case CC field)
Serial number not showing in install base (subcase format with GSS)
SSI - DO NOT Service Decline SN's for Unresponsive Partners / Customers
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