KMT WW19&20
IMPORTANT ADMIN UPDATES!! Salesforce Live Cases - Government Customers are now using the APEX support portal.
IMPORTANT ADMIN REMINDER!! Best Practices Case Management_Auto Close
CC104_Creating_Updating_Installed_At_Accounts ( PROMENTA )
CC215_Caller Authentication Process Existing Case
CC014_Working with Contacts
CC004a - Revision: 5.8 Added instructions for handling calls received from Government Customers for New and Existing SR
CC234 – Revision: 1.1 Added Auto-enabled JUNOS role.
CC081 - Revision 1.7 Removed references to ACC, Updated the new SM link along with the screenshot
CC007 - Revision 136.9 Added Telcel-NEC (expiration date 6/6/2021) / Removed RIOT GAMES 5/9/2021
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