Merchant Services Associate Sales Survey

You are being asked to complete this survey as part of an analysis of cross-selling activities in Merchant Services. The Learning Centre is working in partnership with the Merchant Services leadership team to gather and analyze data that will help develop a more effective sales and service approach in Merchant Services TSC.

You do not need to include your name when you complete the survey - your name is optional. Since you are on the front-line of the cross-selling program in Merchant Services TSC, your responses and insights are very valuable. Please answer the questions in a way that reflects your true beliefs and feelings.

Your participation is highly-valued and appreciated.

Alan Roth

Name (optional): 


  1. Please indicate how long you have been in Merchant Services TSC:
    less than 1 year
    between 1 and 2 years
    between 2 and 3 years
    between 3 and 5 years
    more than 5 years


  1. Cross-selling products and services to merchants should be considered a core responsibility of the MS TSC role.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I'm pleased that selling is part of the MS TSC role.
    Yes
    No


  1. Of the 3 products/services we offer to merchants (PAD, OMS, POS), indicate which one you believe is most important to sell, next most important and least important, by ranking them 1, 2 and 3:
        1 2 3
    PAD  
    OMS  
    POS  


  1. On average, my Team Leader spends approximately _______ minutes per month providing me with sales coaching and feedback:
    0-15 minutes
    16-30 minutes
    30-60 minutes
    60-120 minutes
    more than 120 minutes


  1. Because most merchants are tied into existing relationships with banks and terminal providers, it's difficult to sell POS terminals.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. My Team Leader works with me to develop plans for improving my sales skills.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Please rank the following 4 items in terms of how much emphasis your Team Leader gives them during sales coaching and feedback sessions:
        1 2 3 4
    discussing sales targets  
    identifying skill gaps I have  
    teaching me how to be a more effective seller  
    motivating me to be a better seller  


  1. In the space provided below, indicate what sales skills, if any, you would like your Team Leader to help you develop further.


  1. When I think about my skills as a salesperson, I consider myself to be:
    excellent
    very good
    good
    pretty good
    not very good at sales


  1. Please use the space below to indicate what support you would like from the leadership team to help you be a more effective salesperson. The leadership team includes the Director, Manager and Team Leaders.