Merchant Services Associate Sales Survey

You are being asked to complete this survey as part of an analysis of cross-selling activities in Merchant Services. The Learning Centre is working in partnership with the Merchant Services leadership team to gather and analyze data that will help develop a more effective sales and service approach in Merchant Services TSC.

You do not need to include your name when you complete the survey - your name is optional. Since you are on the front-line of the cross-selling program in Merchant Services TSC, your responses and insights are very valuable. Please answer the questions in a way that reflects your true beliefs and feelings.

Your participation is highly-valued and appreciated.

Alan Roth

Name (optional): 

  1. Please indicate how long you have been in Merchant Services TSC:
    less than 1 year
    between 1 and 2 years
    between 2 and 3 years
    between 3 and 5 years
    more than 5 years

  1. Cross-selling products and services to merchants should be considered a core responsibility of the MS TSC role.
      1 2 3 4 5  
    Strongly agree   Strongly disagree

  1. I'm pleased that selling is part of the MS TSC role.

  1. Of the 3 products/services we offer to merchants (PAD, OMS, POS), indicate which one you believe is most important to sell, next most important and least important, by ranking them 1, 2 and 3:
        1 2 3

  1. On average, my Team Leader spends approximately _______ minutes per month providing me with sales coaching and feedback:
    0-15 minutes
    16-30 minutes
    30-60 minutes
    60-120 minutes
    more than 120 minutes

  1. Because most merchants are tied into existing relationships with banks and terminal providers, it's difficult to sell POS terminals.
      1 2 3 4 5  
    Strongly agree   Strongly disagree

  1. My Team Leader works with me to develop plans for improving my sales skills.
      1 2 3 4 5  
    Strongly agree   Strongly disagree

  1. Please rank the following 4 items in terms of how much emphasis your Team Leader gives them during sales coaching and feedback sessions:
        1 2 3 4
    discussing sales targets  
    identifying skill gaps I have  
    teaching me how to be a more effective seller  
    motivating me to be a better seller  

  1. In the space provided below, indicate what sales skills, if any, you would like your Team Leader to help you develop further.

  1. When I think about my skills as a salesperson, I consider myself to be:
    very good
    pretty good
    not very good at sales

  1. Please use the space below to indicate what support you would like from the leadership team to help you be a more effective salesperson. The leadership team includes the Director, Manager and Team Leaders.