New E-HUB Call tracker - May 8th

Name


A red asterisk (*) indicates required questions.


  1. UID: (Do not include "U"**


  1. CALL ID:**


  1. ITINERARY NUMBER:**


  1. Brand:  *


  1. Inventory Type:
      *


  1. Need Details :  *


  1. Intent:  *


  1. Categories:  *


  1. Was booking already canceled when customer called?*
    Yes
    No


  1. Reason for customers call:  *


  1. Solution provided by customer:  *


  1. Penalty Stage:  *


  1. Travel Stage:  *


  1. Case Type:  *


  1. Case ID:*


  1. Did you call the supplier?
    Yes
    No


  1. Agent Notes: (Capture customer sentiment, roadblocks to customer’s preferred solution, other critical insight, etc)*


  1. Customers are chasing refunds before the 30 day refund.*
    Yes
    No


  1. Booking Date: Follow format 'DD-MM-YYYY'*


  1. Travel Date: Follow format 'DD-MM-YYYY'*


  1. Contact Date: Follow format 'DD-MM-YYYY'*