TASK Call Updates for 09 November 2021 Acknowledgement

Deadline for agent communication: 15-November-21

A red asterisk (*) indicates required questions.

  1. Agent Employee ID (e.g. 234567, DO NOT include letter "U")*

  1. Agent Name (Last Name First name)

  1. Team Manager

  1. Deputy Manager*

  1. LOB*
    Non-Lodging Voice
    Non-Lodging Chat
    Lodging Voice
    Lodging Chat

  1. Quick Bite Title*
    EU Packages – must follow the help topics for EU Packages
    Name Change – Flight Bookings
    Servicing 3PI Bookings
    Missing Covid-19 coupon process
    Refund to a Dummy Itinerary
    3PI Mixed | Incorrect Cancellation Policy Issue- Agent Handling

  1. I hereby acknowledge that I have read and understand the updates given*