EFC PRE TRIP Team Survey

The Pre Trip Team for EFC includes Calli Halarides, Guylaine Boily and Peggy Gallerno.

Name (optional): 


A red asterisk (*) indicates required questions.


The Pre Trip Team's goal is to help our external and internal clients resolve issues while exceeding expectations. With this in mind, please rate your OVERALL satisfaction with CSR Team's service*
Extremely Unsatisfied
Unsatisfied
Neither Unsatisfied or Satisfied
Satisfied
Extremely Satisfied


What is your job title ? *
Manager Level
Team Leader
Team Captain
Travel Counsellor
Production/Support Staff Level


How often do you use the services of the Pre Trip Team *
Once a week or more often
Between two and three times a month
Once a month
Less than once a month
Never used


Please rate the Pre Trip Team on their responsiveness to your emails and phone calls. On a scale of 1 being very timely 5 being unresponsive*
1 2 3 4 5


Please rate the Pre Trip Team on their helpfulness. On a scale of 1 being very helpful 5 being not helpful. *
1 2 3 4 5


Please rate the Pre Trip Team on their accuracy and consistency in regards to policy on CSI's. On a scale of 1 being very accurate/consistent 5 being inaccurate/inconsistent.*
1 2 3 4 5


Please rate the Pre Trip Team on their professionalism with regards to communication (email and phone). On a scale of 1 being very professional 5 being unprofessional*
1 2 3 4 5


Do you feel the Pre Trip Team helps you in your job ? If you have selected NO, please elaborate in question 9.* *
Yes
No


If you have selected NO to question 8 , please elaborate.


Do you feel the Pre Trip Team gives you enough guidance to avoid repeat errors in the future? If you have selected NO please elaborate below in question 11.* *
Yes
No


If you have selected NO to question 10, please elaborate.


Please rate your overall satisfaction with the coaching tips and CSR feedback. On a scale of 1 being very relevant 5 being irrelevant. *
1 2 3 4 5


If you had the opportunity to provide feedback and suggestions to improve the CSR Team's service, what would it be ? *