Peer Evaluation - Support Center Admin [ Ralph Nicko Cabuguas ]

Support Center Cross-Training / Immersion Program

Name (optional): 


A red asterisk (*) indicates required questions.


  1. The Support Center Administrator has actively helped me for the duration of the immersion / cross-training by providing necessary escalation procedures and best practices to address the issue.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The Support Center Administrator help clarify items that I do not clearly understand.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The Support Center Administrator has been open to new suggestions or best practices that can help address new or current issues.*
      1 2 3 4 5     N/A
    Strongly agree   Strongly disagree  


  1. Please rate the skills of the Support Center Administrator in providing you the necessary procedures and techniques in addressing email cases:*
     
      1 2 3 4 5  
    Very Satisfactory  Very Unsatisfactory


  1. Please provide any feedback or observation regarding how the Support Center Administrator handled e-mail cases in relation to #4:


  1. Please rate the skills of the Support Center Administrator in providing you the necessary procedures and techniques in addressing phone cases:*
     
      1 2 3 4 5  
    Very Satisfactory  Very Unsatisfactory


  1. Please provide any feedback or observation regarding how the Support Center Administrator handled phone cases in relation to #6:


  1. Do you think the Cross-Training / Immersion Program has been beneficial for both Support Center and Systems Administrator?*
    Yes
    No


  1. Please provide items you feel the Support Administrator needs to improve: