Training Satisfaction Survey - US -Center Level - December

Please use this survey to rate your level of satisfaction as it applies to your interaction with ICT Training and Development. Your responses will remain completely confidential.

Name (optional): 


A red asterisk (*) indicates required questions.


  1. I am currently assigned to . *


  1. I attended new hire training . *


  1. If you answered Not Applicable to # 2 please skip this question. Otherwise, please rate the following items on a scale of 1 - 4 as it applies to your New Hire Training.
    1 = Not Satisfied; 2 = Somewhat dissatisfied; 3 = Somewhat satisfied; 4 = Satisfied

          1 2 3 4    
      Training schedule (i.e. time of day)   
      Training room size   
      Availability of PCs   
      Training room cleanliness   
      Training location (building location)   
      Use of a projector   
      Whiteboards   
      Class size (number of participants)   
      Use of audio/visual components   
      Training handouts   


  1. If you rated anything in the previous question as a 3 or 4 please explain.


  1. If you answered Not Applicable to # 2 please skip this question. Otherwise, please rate the following items on a scale of 1 - 4 as it applies to your New Hire Training.
    1 = Not Satisfied; 2 = Somewhat dissatisfied; 3 = Somewhat satisfied; 4 = Satisfied

          1 2 3 4    
      Trainers knowledge   
      Trainers preparedness   
      Trainers punctuality   
      Notice of training schedule   
      Trainers facilitation skills   
      Trainers availability to answer questions/concerns   


  1. If you rated anything in the previous question as a 3 or 4 please explain.


  1. Please check all the statements that apply.*
    My last interaction with the training team was positive.
    The last class I attended prepared me for my job.
    After training I was not confident or ready to make/take calls.
    My trainer answered all my questions.
    As a result of my training I have become confident with my program.
    Training schedules are conducive to the work environment.
    Training rooms are too big.
    Training rooms are too small.


  1. Thinking back to your New Hire Training, upon completion of class, how well we you prepared to make/take phone calls?*
     
      1 2 3 4     N/A
    Not prepared to make/take calls  Fully prepared to make/take calls  


  1. If you rated question 8 as 'Not prepared' please explain why and/or what we could have done to better prepare you.


  1. Please add any comments you wish to share about your experience with the training team.