Survey for Multi Box Flex deployments

This survey is to determine the current experiences of the installing and testing techs on the Multil box Flex orders
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  1. Please rate the following statements based on your experience with the Flex Multi Box Configurations. The following statements concern the inital review of the order

            1 2 3 4 5 6 7      
      Most of the information in the order is accurate  Strongly Agree Strongly Disagree  
      Most of the information in the order is clear Strongly Agree Strongly Disagree  
      The order will fall into the guidelines of a standard flex deployment Strongly Agree Strongly Disagree  
      The Equipment needed to complete the order will be available for the PTD  Strongly Agree Strongly Disagree  
      There are no special requests of services in the order via the notes  Strongly Agree Strongly Disagree  


  1. Please rate the following statements based on your experience with the Flex Multi Box Configurations. The following statements concern the inital review of the customer site during either Site Survey or LEC acceptance tasks.

            1 2 3 4 5 6 7      
      The site is ready for the XO Circuits to be installed and tested Strongly Agree Strongly Disagree  
      There is enough power available for all of the Equipment needed to make the installation complete Strongly Agree Strongly Disagree  
      There is enough space in the location to allow for all the Equipment to be installed  Strongly Agree Strongly Disagree  
      There is enough house wiring to correctly and completely install the customer Strongly Agree Strongly Disagree  
      All circuits have been extended as needed to the customer suite Strongly Agree Strongly Disagree  
      Property management company's insurance requirements have been addressed and XO provided a Certificate of Insurance Strongly Agree Strongly Disagree  
      There are no special requests made by the Customer or Vendor that are not reflected in the order Strongly Agree Strongly Disagree  


  1. Please rate the following statements based on your experience with the Flex Multi Box Configurations. The following statements concern the PTD SErvices testing

            1 2 3 4 5 6 7      
      All the Data services are active and test cleanly  Strongly Agree Strongly Disagree  
      Both inbound and outbound test calls using XO native numbers correctly route  Strongly Agree Strongly Disagree  
      E911 services test and route to the correct PSAP using XO native numbers Strongly Agree Strongly Disagree  
      All types of outbound calls route correctly Strongly Agree Strongly Disagree  
      LCON was aware of the time/date of your visit and provided access to the suite/MPOE Strongly Agree Strongly Disagree  
      There are no special requests made by the Customer or Vendor that are not reflected in the order Strongly Agree Strongly Disagree  


  1. Please rate the following statements based on your experience with the Flex Multi Box Configurations. The following statements concern the install and review of the Equipment

            1 2 3 4 5 6 7      
      The Engineering standard equipment is used to install the order Strongly Agree Strongly Disagree  
      When installing Voice lines an Adtran 624 is used Strongly Agree Strongly Disagree  
      When installing trunks and lines the Cisco 2811 or 2821 is used with the Adtran 624 Strongly Agree Strongly Disagree  
      Demarcation for both services is in a common area Strongly Agree Strongly Disagree  
      There are no special requests made by the Customer or Vendor that are not reflected in the order Strongly Agree Strongly Disagree  


  1. Please rate the following statements based on your experience with the Flex Multi Box Configurations. The following statements concern the Cut over of Sservices at Due Date

            1 2 3 4 5 6 7      
      All the Activated Services are what the Customer is expecting. Strongly Agree Strongly Disagree  
      The customer's Equipment is compatible to the XO service being delivered Strongly Agree Strongly Disagree  
      If porting is involved all the customer's numbers port correctly Strongly Agree Strongly Disagree  
      There is no swapping out of Equipment at the time of cut Strongly Agree Strongly Disagree  
      There are no special requests made by the Customer or Vendor that are not reflected in the order Strongly Agree Strongly Disagree  


  1. Please add any additonal comment (up to 5 lines)you would like to make in the text box below





CareTech End User Support Team
End User Support Team - Process Analyst II
XO Communications
Saginaw, MI