Service Level Agreement (SLA)

Thank you for taking the time to fill out this anonymous survey.


  1. Do you think having an SLA is important to your role in SBL?
    Yes
    No


  1. Is the SLA reasonable in it's depiction of stated service standards?
    Yes
    No


  1. What is the importance of having an SLA?


  1. What do you like about the SLA?


  1. What do you dislike about the SLA?


  1. How can management make it easier for you to comply with the SLA?


  1. How often would you say your team members adhere to the SLA?
    >90%
    75-90%
    50-75%
    <50%


  1. In your opinion which of the Tasks and associated Service Standards is most commonly missed by your team members?


  1. Any other comments about the SLA...