PSP or Black Tie Protection Cancellation Tracker - (copy)

Name


A red asterisk (*) indicates required questions.


  1. Is this the first time the customer is calling in to cancel?*
    Yes
    No


  1. Please enter the PSP or Black Tie Protection Account Number whether this was the first call or not.*


  1. IF NO: Is the Customer Still Being Billed for the PSP/BTP after cancellation has occurred?
    Yes
    No


  1. If the Customer is still being billed, how was it cancelled? 


  1. If it was cancelled at the store, what is the store number?


  1. If the customer is still being billed for PSP or Black Tie
    protection and they cancelled the service, what date do they think they cancelled the service on?


  1. If the customer is still being billed for PSP or Black Tie
    protection and they cancelled the service, how many calls have they made to Best Buy to try and resolve the issue? (Answer should be '1' if this is their first time calling about the problem).


  1. Additional Comments/Customer Feedback:




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