Development Needs Review

Name


A red asterisk (*) indicates required questions.


  1. HOW COMFORTABLE ARE YOU IN EXPLAINING AND DEALING WITH THE...?
    -RT(Review Trigger)*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -Payment Options*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -Cash Flow Management*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -Incidental Expense Management*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -Centrally Billed*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -How to reconcile a number of cards under a BCA & MCA*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -Internal Collections Process & Procedure*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -Business Commodity Procedures*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -What to do when a client advises Bankruptcy*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -What to do with a Deceased Card Holder*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -Underwriting Process (who does it)*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -Return Payment Process (NGCs)*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -TPC – Total Program Cancellation*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -Iding Card Holders, Pas, 3rd Parties*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -REV 1 Card Holders*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -Dunn & Brad St Email Alerts*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -Government Card Holders*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -Customer not wanting to ID*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -High Balance Review (HBR Procedure)*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -Corporate Cash Procedure*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -Reinstatement Procedure*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -Remittance Processing*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -ROC Pumping*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -Scanner Worklist*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -Temporary Credits*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -Temporary Limit Increases*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -What does a Chief Executive Officer (CEO) do*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -What does a Chief Financial Officer (CFO) do*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -What does a Program Administrator (PA) do*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -What does Cash flow mean to a Company*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -How well do you know the structure of a Company*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -Do you know what De-Linking cards *
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -Do you know when to PAR & when not to PAR*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -Do you know when to NFC & when to lift an NFC*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -When we need written consent/authority from a company*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -What is the purpose of a Bank Guarantee*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -In what circumstance do we place a $7K limit*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -Can the company request any limit on any of their cards*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -What to do when a client / CM asks to stop their Direct Debit*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. -What to do if a client advises they are experiencing Cash flow Problems*
    Very comfortable
    Comfortable
    Uncomfortable
    Very uncomfortable


  1. Do you have access to the VOC Database?*
    Yes
    No


  1. If you answered YES above: How often have you accessed the database?*
    Never
    Monthly
    Weekly
    Seldom


  1. Do you have access to the My Rewards Database?*
    Yes
    No


  1. If you answered YES: How often have you accessed the database to thank someone in CSD?*
    Never
    Monthly
    Weekly
    Seldom