Proactive Customer Service Existing Agents - TS Etel Cebu Wave 7 01/14/09 DR

Name


A red asterisk (*) indicates required questions.


  1. I am comfortable using the Proactive Customer Service process.*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. I will be able to utilize the tips learned in class back on the job.*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. The instructor(s) were knowledgeable about the topic and presented the information in a clear, concise manner.*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. The course exercises helped reinforce the learning process.*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. The scenarios used in class were realistic.*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. The materials presented in training will help me on the job.*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. The call examples were very effective in hearing what to do and what not to do.*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. The 2-day class was just enough time to learn the information presented*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. I was engaged and excited to learn & start using the new Proactive Customer Service process*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. I was comfortable attending Proactive Customer Service training as an employee of Vonage.*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. Future training programs – what enhancements/improvements would you suggest?
    *


  1. What did you like best about training? *


  1. Please provide any additional comments*




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