BSC - Training Survey

Please answer these questions based on your own experience in your region.



A red asterisk (*) indicates required questions.

  1. Select your region:*

  1. Does the BSC staff understand how they, together with our broker partners, deliver peace of mind to our end customers?

  1. Please describe the importance of our brokers to the BSC unit and to Aviva.*

  1. Rate BSC representative’s conversations with our brokers?*
      1 2 3 4 5  
    Poor  Excellent

  1. List three characteristics that demonstrate an 'excellent' call between our BSC representatives and our brokers.*

  1. Describe what BSC representatives are getting right in their conversations with our brokers?*

  1. Describe the challenges BSC representatives are having in their conversations with our brokers?*

  1. How can BSC representatives improve their conversations with our brokers?
    Please be specific.