BSC - Training Survey

Please answer these questions based on your own experience in your region.



             

             



A red asterisk (*) indicates required questions.


  1. Select your region:*
    Atlantic
    Quebec
    Ontario
    West


  1. Does the BSC staff understand how they, together with our broker partners, deliver peace of mind to our end customers?
    *
    Yes
    No


  1. Please describe the importance of our brokers to the BSC unit and to Aviva.*


  1. Rate BSC representative’s conversations with our brokers?*
     
      1 2 3 4 5  
    Poor  Excellent


  1. List three characteristics that demonstrate an 'excellent' call between our BSC representatives and our brokers.*


  1. Describe what BSC representatives are getting right in their conversations with our brokers?*


  1. Describe the challenges BSC representatives are having in their conversations with our brokers?*


  1. How can BSC representatives improve their conversations with our brokers?
    Please be specific.

    *