BB East Issue Tracking


A red asterisk (*) indicates required questions.

  1. Select the issue customer is experiencing:*
    Oracle billing error
    ByDesign billing error
    Shipping delay/error
    Scratched DVDs error error
    Telemarketing misinformation
    TBB trial not xferring to ByDesign
    Credit delay

  1. Please elaborate on the above issue (what happened?):*

  1. What date did the issue occur? (mm/dd/yy):*

  1. What is the approximate time the issue occurred? (P.S.T.):

  1. Enter order #(if applicable):

  1. What is the affected product?*
    P90X Peak Results
    Hip Hop Abs
    Turbo Jam
    Slim in 6
    10 Min Trainer
    Chalean Extreme
    TBB Club
    Not product related

  1. If product "other", specify here:

  1. Select warehouse (if applicable):
    IFS (WH1)
    Innotrac (WH2)

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