TDTL CSR Refresher 04

We require your detailed constructive feedback in order for us to ensure

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  1. COURSE CONTENT

    The course content was relevant to my job.
    Strongly Agree
    Agree
    Unsure
    Disagree
    Strongly Disagree



  1. The information in the course was easy to understand.
    Strongly Agree
    Agree
    Unsure
    Disagree
    Strongly Disagree


  1. The course provided enough hands-on practice.
    Strongly Agree
    Agree
    Unsure
    Disagree
    Strongly Disagree


  1. The Booklet provided is a useful reference tool.
    Strongly Agree
    Agree
    Unsure
    Disagree
    Strongly Disagree


  1. For each of the tasks listed below please select the response that best reflects how you feel about completing each of the tasks on the job.

    1 = Confident

    2 = Comfortable

    3 = Need Assistance

    4 = Unsure of Procedures



            1 2 3 4      
      A Collector Request's a Summary Statement Confident to Identify/Explain ... Unsure of Procedures  
      Deleting and Closing an AMMIS account Confident to Identify/Explain ... Unsure of Procedures  
      Process a lost/stolen card request Confident to Identify/Explain ... Unsure of Procedures  
      Process an account Conversion Confident to Identify/Explain ... Unsure of Procedures  
      List top 10 Rewards handled by CSR's Confident to Identify/Explain ... Unsure of Procedures  
      Identify and use two types of "closes" during The Redemption Process Confident to Identify/Explain ... Unsure of Procedures  
      Three types of Collector Concerns Confident to Identify/Explain ... Unsure of Procedures  
      View status of a linked account Confident to Identify/Explain ... Unsure of Procedures  
      Process a cancellation for a non-travel reward Confident to Identify/Explain ... Unsure of Procedures  



  1. Please identify your comfort level using the CSM to locate CSR information.
    Not Confident
    Need Assistance
    Manageable
    Comfortable
    Confident


  1. INSTRUCTOR FEEDBACK

    The instructor was....

    (please select the box closest to the comment that best describes how the instructor interacted with the class)

    1 = Strongly agree with the attribute

    5 = Strongly Disagree with the attribute

          1 2 3 4 5    
      Friendly    
      Knowledgeable   
      Approachable   
      Organized   
      Patient   
      Encouraging   
      Respectful   
      Fair    



  1. Any additional comments that will help us to make your learning better.