"The Practice of Management in Call Centres" Course Feedback - 2004

Your feedback is important to us. Please tell us what you thought of the workshop. To ensure your anonymity, please do not enter your name.

If you need assistance or have questions, please call Dana Pelletier at 416-228-6792. Thank you for your time.

Name (optional): 


  1. The workshop was useful, I learned valuable information.
    Strongly Agree
    Agree
    Neither Agree nor Disagree
    Disagree
    Strongly Disagree


  1. The workshop was easy to understand.
    Strongly Agree
    Agree
    Neither Agree nor Disagree
    Disagree
    Strongly Disagree


  1. The workshop was relevant to me and my role.
    Strongly Agree
    Agree
    Neither Agree nor Disagree
    Disagree
    Strongly Disagree


  1. The workshop was motivating, I can't wait to apply what I've learned.
    Strongly Agree
    Agree
    Neither Agree nor Disagree
    Disagree
    Strongly Disagree


  1. Overall the workshop was:
    Excellent
    Good
    Poor


  1. The instructor, Stephen Ng, was knowledgeable.
    Strongly Agree
    Agree
    Neither Agree nor Disagree
    Disagree
    Strongly Disagree


  1. The instructor, Stephen Ng, was approachable.
    Strongly Agree
    Agree
    Neither Agree nor Disagree
    Disagree
    Strongly Disagree


  1. The instructor, Stephen Ng, was interesting.
    Strongly Agree
    Agree
    Neither Agree nor Disagree
    Disagree
    Strongly Disagree


  1. Overall the instructor was:
    Excellent
    Good
    Poor


  1. The pace of the instruction was:
    Too fast
    Just right
    Too slow


  1. What did you like most about the workshop?


  1. If you could change one thing to improve the workshop, what would it be?


  1. As a result of this workshop, what would you recommend that our Service Centre START doing?


  1. As a result of this workshop, what would you recommend that our Service Centre STOP doing?


  1. What will you personally either start doing or change, as a result of this workshop?


  1. Please indicate your role:
    Supervisor
    Team Leader
    RTO Lead/Backup
    Other