Quality Coach Satisfaction Survey

Quarter 4-FY'09


  1. Please select the group you represent.
    Famine
    Correspondence
    SME
    Gift Planning
    PSA
    Customer Service
    AA
    Web Support
    NCW


  1. On a scale from 1-5 (5=strongly agree), please rate the QC team based on the following attributes.

            1 2 3 4 5      
      Communicates clearly Strongly disagree Strongly agree  
      Communicates effectively Strongly disagree Strongly agree  
      Communicates professionally Strongly disagree Strongly agree  


  1. Does the QC team apply an attitude of helpfulness and "service" in accordance with World Vision's core value?
    Yes
    No


  1. On a scale from 1-5 (5=strongly agree), do you feel the QC team is approachable to ask any questions/concerns you may have?
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. On a scale from 1-5 (5=strongly agree), please rate the QC team based on the following attributes.

            1 2 3 4 5      
      Do you feel the QC team is knowledgeable? Strongly disagree Strongly agree  
      Do you feel the QC team is resourceful? Strongly disagree Strongly agree  


  1. In your opinion was the feedback you received a fair assessment of your scored call/coaching? Please explain.


  1. On a scale from 1-5 (5=strongly agree). Based on the feedback that you received, do you feel that your QC coach equipped you with the skills and the resources needed to better handle calls in the future?
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. Were you given the opportunity to share any questions, concerns/comments you had regarding your scored calls? Please explain.


  1. Do you feel that you receive your feedback and scores in a timely manner?
    Yes
    No


  1. What can the QC team do differently to improve as a team?