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Agent Survey for Admin Support Rep - Jeyson Martinez
Directions:
This survey contains questions regarding Jeyson Martinez's tasks from January to March of 2009.
Check the number which corresponds to your rating for Admin Support Rep, Jeyson Martinez.
1 - Strongly Agree
2 - Agree
3 - Neutral
4 - Disagree
5 - Strongly Disagree
N/A - I really don't know.
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- Jeyson was able to apply the company's CORE Values (Commitment, Ownership, Respect, Excellence) in his daily tasks.
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- Jeyson viewed the tasks given to him as an opportunity to help the program attain its goals, rather than as a burden.
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- Jeyson's reports/email communications were accurate and easy to understand.
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- Jeyson responded to feedback, questions or suggestions in a timely and effective manner.
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- Jeyson's regular presence in the Operations area was beneficial in that my needs were addressed whenever I had questions/clarifications, or when I was in need of assistance.
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- The following were Jeyson's specific tasks in Q1 2009:
Jeyson's workstation plotting in February and March ensured that we had adequate allotment of workstations at the time we needed it.
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- Robohelp was a lot better in terms of content organization and appearance when Jeyson started enhancing it.
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- Infokit updates were updated by Jeyson on time.
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- Whenever Jeyson was given feedback/questions regarding the contents of Robohelp, he was able to provide an accurate answer at a reasonable time.
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- The Transactional Guidelines in Robohelp were useful and easy to understand.
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- Jeyson was able to encourage me to participate in answering the Activity Codes.
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- Jeyson was consistent in informing me whenever there were Globe-related issues. He was able to encourage me to provide sample numbers that can be forwarded to Globe for investigation.
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- Additional comments/feedback for Jeyson Martinez:
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