Credit and Closing Customer Service Questionnaire - (copy) - (copy) - (copy)

Name


  1. How would you rate the overall service that you received from CIT?
      1 2 3 4 5  
    Excellent   Poor


  1. How would you rate the overall quality of service provided by the Credit Underwriter?
      1 2 3 4 5  
    Excellent   Poor


  1. Was the Credit Underwriter available to answer your messages within 24 hours?
    Yes
    No


  1. How would you rate the overall quality of the service provided by the Loan Closer?
      1 2 3 4 5  
    Excellent   Poor


  1. Was the Loan Closer available to answer your messages within 24 hours?
    Yes
    No


  1. How well did the Credit Underwriter set your expectations in regards to the construction process?
      1 2 3 4 5  
    Excellent   Poor


  1. How well did the Loan Closer set your expectations in regards to the construction process?
      1 2 3 4 5  
    Excellent   Poor


  1. How would you rate the overall communication you have received from CIT?
      1 2 3 4 5  
    Excellent   Poor


  1. What are your recommendations for improving the quality of service/services we offer?


  1. Would you recommend CIT to other business owners?