NHTS Survey - 7/8/2009- DI.TC

Evaluation of topics in New Hire Training.



A red asterisk (*) indicates required questions.


  1. This Course prepared me to do my job.
    Yes
    No


  1. How well was each topic covered during training: (Strongly Disagree=1 - Strongly Agree=5)*

            1 2 3 4 5      
      LNP Strongly Disagree Strongly Agree  
      Interact Strongly Disagree Strongly Agree  
      Policies and Processes Strongly Disagree Strongly Agree  
      Devices and Installation Strongly Disagree Strongly Agree  
      Call Handling Strongly Disagree Strongly Agree  
      Sign Up Experience Strongly Disagree Strongly Agree  
      Customer Online Account Strongly Disagree Strongly Agree  


  1. Please rate your instructor in the following areas: (Very Poor=1- Very Good= 5)*

            1 2 3 4 5      
      Knowledge of Topics Very Poor Very Good  
      Effectiveness in Presenting Materials Very Poor Very Good  
      Maintaining a Productive Learning Environment Very Poor Very Good  


  1. Rate the following classroom activities (if applicable) on how they helped you in learning the material: (1=Not at all helpful, 5=Extremely helpful)*

            1 2 3 4 5       N/A
      Classroom Lecture Not at all Helpful Extremely Helpful  
      Group Activity: Device/Feature Posters Not at all Helpful Extremely Helpful  
      Group Activity: 4-Corners (Flip Charts) Not at all Helpful Extremely Helpful  
      Hands-on Exercises: Applications Not at all Helpful Extremely Helpful  
      Hands-on Exercises: Textbook Exercises Not at all Helpful Extremely Helpful  
      Phone Shadowing Not at all Helpful Extremely Helpful  
      Phone Driving Not at all Helpful Extremely Helpful  
      Application Driving Not at all Helpful Extremely Helpful  
      Role Playing Not at all Helpful Extremely Helpful  
      Technical Training Not at all Helpful Extremely Helpful  


  1. Please leave a comment on your experience with the New Hire Technical Support Trainer(s).


  1. In what way is the New Hire Technical Support Training most successful? (What does it do best?)


  1. In what way is the New Hire Technical Support Training least successful? (What does it do worst?)


  1. If you could change one thing about New Hire Technical Support Training, what would it be?


  1. What was your favorite part of your New Hire Technical Support Training?