Training Evaluation - MTL - Resi Service April 2004

This survey is used at the completion of a training class, before they go to the call centre floor.

Name (optional): 


  1. Training Content:
    Training objective stated clearly
      1 2 3 4 5  
    Excellent   Poor


  1. Training Content:
    Relevance and practicality of content
      1 2 3 4 5  
    Excellent   Poor


  1. Training Content:
    Freshness of Content
      1 2 3 4 5  
    Excellent   Poor


  1. Training Content:
    Sequence of session logically organized
      1 2 3 4 5  
    Excellent   Poor


  1. Training Content:
    Time allocated appropriate to amount of material covered
      1 2 3 4 5  
    Excellent   Poor


  1. The Trainer:
    Knowledge of subject matter
      1 2 3 4 5  
    Excellent   Poor


  1. The Trainer:
    Instructions, pace, and organization
      1 2 3 4 5  
    Excellent   Poor


  1. The Trainer:
    Illustration and clarification of points
      1 2 3 4 5  
    Excellent   Poor


  1. The Trainer:
    Sensitivity to participants
      1 2 3 4 5  
    Excellent   Poor


  1. The Trainer:
    Ability to keep session interesting
      1 2 3 4 5  
    Excellent   Poor


  1. The Trainer:
    Opportunity for group interaction
      1 2 3 4 5  
    Excellent   Poor


  1. The Trainer:
    Climate in the training room. E.g. respect, trust, opportunity for input
      1 2 3 4 5  
    Excellent   Poor


  1. The Training Room/Environment:
    Room set up/seating arrangement
      1 2 3 4 5  
    Excellent   Poor


  1. The Training Room/Environment:
    Temperature
      1 2 3 4 5  
    Excellent   Poor


  1. The Training Room/Environment:
    Course administration
      1 2 3 4 5  
    Excellent   Poor


  1. What is your overall evaluation of this training event?


  1. Which part of the seminar was of most value to you? Why?


  1. Which part of the seminar was of least value to you? Why?


  1. Suggestions for improvement to the program:


  1. Additional Comments