BPOS-S Tools Survey v2

Please answer the following short reponse questions reagring your usage of the available BPOS resources. Then, please rank each of our resources on a scale from 1 to 9 based of their ease of use, accessibility, and usefulness.



  1. What/who is the first resource you utilize when investigating a technical issue? Why?


  1. What/who is the first resource you utilize when searching for a policy or procedure? Why?


  1. In your opinion, what is the most useful resource at our disposal? Why?


  1. Which resource are you most comfortable using? Why?


  1. Which is your least favorite resource to use? Why?


  1. RightNow
    1 2 3 4 5 6 7 8 9


  1. AIC
    1 2 3 4 5 6 7 8 9


  1. VisualKB
    1 2 3 4 5 6 7 8 9


  1. Previous Emails
    1 2 3 4 5 6 7 8 9


  1. Product Studio
    1 2 3 4 5 6 7 8 9


  1. FOSE Admin Center
    1 2 3 4 5 6 7 8 9


  1. Active Directory
    1 2 3 4 5 6 7 8 9


  1. Exchange Management Console / Exchange Management Shell
    1 2 3 4 5 6 7 8 9


  1. EasyAssist
    1 2 3 4 5 6 7 8 9


  1. Tier 1 Agents
    1 2 3 4 5 6 7 8 9


  1. Tier 2 Agents
    1 2 3 4 5 6 7 8 9


  1. Tier 3 Agents
    1 2 3 4 5 6 7 8 9


  1. Migration
    1 2 3 4 5 6 7 8 9


  1. Management
    1 2 3 4 5 6 7 8 9




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