New Hire Survey NHCS 2009 - 10.12.09 SR/JW

Evaluation of topics in New Hire Training.



A red asterisk (*) indicates required questions.


  1. This Course prepared me to do my job.
    Yes
    No


  1. How well was each topic covered during training: (Strongly Agree=1 - Strongly Disagree=5)*

            1 2 3 4 5      
      LNP Strongly Agree Strongly Disagree  
      Interact Strongly Agree Strongly Disagree  
      Policies & Procedures Strongly Agree Strongly Disagree  
      Devices and Installation Strongly Agree Strongly Disagree  
      Proactive Customer Service Strongly Agree Strongly Disagree  
      Sign Up Experience Strongly Agree Strongly Disagree  
      Customer Online Account Strongly Agree Strongly Disagree  


  1. Please rate your instructor(s) in the following areas: (Very Good=1- Very Poor= 5)*

            1 2 3 4 5      
      Knowledge of Topics Very Good Very Poor  
      Effectiveness in Presenting Materials Very Good Very Poor  
      Maintaining a Productive Learning Environment Very Good Very Poor  


  1. Rate the following classroom activities (if applicable) on how they helped you in learning the material: (1=Extremely helpful - 5=Not at all helpful)*

            1 2 3 4 5       N/A
      Classroom Lecture Extremely Helpful Not at all Helpful  
      Group Activities Extremely Helpful Not at all Helpful  
      Role Playing Extremely Helpful Not at all Helpful  
      Hands-on Exercises Extremely Helpful Not at all Helpful  
      Participant Guide Exercises Extremely Helpful Not at all Helpful  
      Phone Shadowing Extremely Helpful Not at all Helpful  
      Q&A Sessions (Materials Review) Extremely Helpful Not at all Helpful  
      Call Experience Extremely Helpful Not at all Helpful  
      Technical Training Extremely Helpful Not at all Helpful  


  1. If you could change one thing about this class, what would it be?