NHCS Nesting Survey - cs nesting Template

Evaluation of topics in New Hire Customer Service Training.



A red asterisk (*) indicates required questions.


  1. The Nesting program greatly increased my level of comfort and efficiency when doing my job.
    Yes
    No


  1. Please rate your Nesting Coach(Michael Rufolo) in the following areas: (Very Poor=1- Excellent= 5)*

            1 2 3 4 5      
      Knowledge of Topics Very Poor Excellent  
      Responsiveness to requests Very Poor Excellent  
      Coaching Very Poor Excellent  


  1. Rate the following Nesting Handouts in terms of helpfulness: 1- Extremely Helpful to 5- Not at all Helpful *

            1 2 3 4 5       N/A
      Features Handout Not at all Helpful Extremely Helpful   
      Proactive Card Not at all Helpful Extremely Helpful   
      Transfer Extensions & Helpful numbers Not at all Helpful Extremely Helpful   
      LNP Not at all Helpful Extremely Helpful   
      Add a Line Voice/Virt/TF/Fax Not at all Helpful Extremely Helpful   
      Tools Down Workflow Not at all Helpful Extremely Helpful   
      Faxing Guide Not at all Helpful Extremely Helpful   
      Floor Attendance Policy  Not at all Helpful Extremely Helpful   


  1. Please leave a comment regarding your nesting coach(Michael Rufolo) and your experience in nesting.


  1. what aspect(s)of Nesting were most helpful?


  1. What else can we do or do better to help you prepare for your position?


  1. Please Rank the Nesting SMES according to degree of helpfulness and knowledge (1 Least to 5 Best)
        1 2 3 4 5
    Dermont Aikens  
    Tim Burns  
    Aleksandra Sakovich  
    Suja Shah  
    Steve Toth  


  1. Write the name of the Sme who you ranked above as most helpful and give a brief explination of how they helped you. If you can, give a detailed example.