Group Air Planner Survey - SUSANA TANG Year End 2009

Name (optional): 


  1. Please rate the following questions using the scale;
    1=Consistently Exceeded Expectations
    2=Exceeded Expectations
    3=Achieved Expectations
    4=More is Expected
    5=Unsatisfactory



  1. What is your role?
    Group Air Specialist
    GM


  1. How would your rate Susana's communication skills
    1 = Consistently Exceeded Expectations
    2 = Exceeded Expectations
    3 = Achieved Expectations
    4 = More is Expected
    5 = Unsatisfactory


  1. How would you rate Susana's clarity of instructions?
    1 = Consistently Exceeded Expectations
    2 = Exceeded Expectations
    3 = Achieved Expectations
    4 = More is Expected
    5 = Unsatisfactory


  1. How would you rate the workload balance that is assigned to you? (Air Specialist only)
    1 = Consistently Exceeded Expectations
    2 = Exceeded Expectations
    3 = Achieved Expectations
    4 = More is Expected
    5 = Unsatisfactory


  1. How would you rate the quality of Susana's Airfare Quotes? (Air Specialists only)
    1 = Consistently Exceeded Expectations
    2 = Exceeded Expectations
    3 = Achieved Expectations
    4 = More is Expected
    5 = Unsatisfactory


  1. How would you rate Susana as a team player?
    1 = Consistently Exceeded Expectations
    2 = Exceeded Expectations
    3 = Achieved Expectations
    4 = More is Expected
    5 = Unsatisfactory


  1. How would you rate Susana's ability to resolve issues in a timely manner?
    1 = Consistently Exceeded Expectations
    2 = Exceeded Expectations
    3 = Achieved Expectations
    4 = More is Expected
    5 = Unsatisfactory


  1. How would you rate Susana as a resource for material and information?
    1 = Consistently Exceeded Expectations
    2 = Exceeded Expectations
    3 = Achieved Expectations
    4 = More is Expected
    5 = Unsatisfactory


  1. How would you rate Susana's response when you have an urgent or difficult situation that you need assistance with?
    1 = Consistently Exceeded Expectations
    2 = Exceeded Expectations
    3 = Achieved Expectations
    4 = More is Expected
    5 = Unsatisfactory


  1. How would you rate Susana's accessibility?
    1 = Consistently Exceeded Expectations
    2 = Exceeded Expectations
    3 = Achieved Expectations
    4 = More is Expected
    5 = Unsatisfactory


  1. How would you rate Susana's role in delivering the needs of our clients?
    1 = Consistently Exceeded Expectations
    2 = Exceeded Expectations
    3 = Achieved Expectations
    4 = More is Expected
    5 = Unsatisfactory


  1. How would you rate Susana's overall quality of service?
    1 = Consistently Exceeded Expectations
    2 = Exceeded Expectations
    3 = Achieved Expectations
    4 = More is Expected
    5 = Unsatisfactory


  1. Please provide any additional comments you may have.





Janice Kahia