BPOS Training Course Evaluation - October 26th Class

This is an opportunity for you to improve the training course for future classes. Please, answer honestly! Any feedback you provide will help educate your future coworkers.



  1. Overall, how well did the training class prepare you for resolving actual customer issues?
    1 2 3 4 5


  1. Overall, how well did the nesting period prepare you for resolving actual customer issues?
    1 2 3 4 5


  1. Please rate how the following resources contributed to your ability to resolve actual customer issues.

          1 2 3 4 5    
      E-Learnings   
      Impact Training   
      Instructor Led Material   
      Service Request Triages   
      Instructor Delivery of Content   
      Instructor Availability   
      Tier 1 Consult Availability   
      Tier 2 Consult Availability   
      Manager Availability   


  1. Do you have any suggestions to improve or modify the E-Learning content?


  1. Do you have any suggestions to improve or modify the Instructor led content?


  1. Do you have any suggestions to improve or modify the Impact Learning content?


  1. Do you have any suggestions for the instructor concerning class delivery?


  1. Do you have any suggestions to improve or modify the nesting period?


  1. Overall, do you have any suggestions or recommendations for improving the 5 week training period?




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