TAC Training Needs - 2004 - YHZ-G

From the list below, please rate in order of importance from 1 to 5, (1 being the most important and 5 being the least important) the type of training would you like your TAC committee to provide in 2004?

Name


  1. Technical Training

          1 2 3 4 5    
      Internet   
      GMAX   
      Phase IV   
      Ticket exchange   
      FAST   
      Rightfax AFE   
      Non BSP Invoicing   
      Short Cuts - Hotels / Cars   
      Queue management    
      FAO Database   
      Lotus Notes   
      Geography 101   
      International Rates   
      Saving Codes   
      UDIDs   
      Airfare Rules & regulations   
      Privacy Law Adherence   
      Fee for Service Invoicing   


  1. Soft Skill Training

          1 2 3 4 5    
      Reducing Stress   
      How to say no   
      Tone of voice   
      Perceptions   
      Caring Responses   
      Active Listening   
      Sharing Information   
      Professionalism   
      Call Closing   


  1. What other initiatives would you like your TAC committee to undertake in 2004?