Online Advantage - Recent Request for Assistance - OH016 - (copy)

Name (optional): 

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Regarding your recent request for assistance:*

        1 2 3 4 5       N/A
  Glenn and/or Andrew answered my question(s) to my satisfaction Poor Excellent  
  Glenn and/or Andrew provided adequate information and direction Poor Excellent  
  Glenn and/or Andrew were knowledgeable and helpful in answering questions and servicing our needs Poor Excellent  
  Glenn and/or Andrew responded in a timely manner Poor Excellent  

Comments and feedback on how we can improve:*

In the event Andrew or Glenn could not resolve my issue:*

        1 2 3 4 5       N/A
  Glenn and/or Andrew directed me to the appropriate department for assistance Poor Excellent  
  Glenn and/or Andrew brought in the personnel necessary to resolve my problem Poor Excellent  

Overall comments and feedback on how we can improve: